If you own rental properties, you have tenants, and your tenants may have needs from time to time. While some of these needs do not need an instant response and solution, others will, and it is absolutely vital for you to address all their needs in a timely manner. Most of these needs will relate to maintenance issues, and here are several important things to know about addressing these requests.
You will need a good system for your tenants to use to report requests
First off, it is vital for your tenants to have a good way to communicate their needs with you so that you receive them in a timely manner. Some landlords prefer having tenants call them directly when they have a problem. Other landlords have online systems that allow tenants to submit maintenance requests online. No matter how you do it, you must make sure your tenants are able to communicate these needs with you in an efficient and effective manner.
Emergency situations must be addressed right away
Secondly, if you want to avoid making your tenants mad or causing them to move out, and if you want to avoid legal problems, you will need to address every emergency situation immediately. An emergency situation is any type of problem that needs immediate help. An example of this would be if a tenant's hot water stopped working. A broken appliance is another example of an emergency situation, and there are many other types too. Addressing these problems immediately is important for the safety and wellbeing of your tenants and your properties.
The quality of your units will correlate with the quality of your tenants
The main reason that this is so important is because the quality of your units correlates with the quality of your tenants. If you want good tenants, you will need to be a good landlord, and one way to do this is by fixing all problems in a timely manner. If you do not address issues quickly, your good tenants may end up moving out and finding a better place to rent where the landlord takes care of all issues quickly.
As a landlord, you might feel overwhelmed by the calls you receive for maintenance requests, yet it is so important for you to address each one. If you need assistance with this aspect of your business, contact a property management firm for help.